Refund and Returns Policy
Last Updated: November 27, 2025
At Britannia Time, we take pride in ensuring your luxury watch arrives safely, quickly, and discreetly. We also stand by the quality of our products and offer a 100% money-back guarantee if you are not completely satisfied.
Shipping Methods
All orders within the United Kingdom are shipped via FedEx to ensure fast, reliable, and tracked delivery.
Shipping is completely free on all orders.
Delivery Timeframe
We aim to deliver all orders within 7 business days from the date of purchase.
Business days are Monday to Friday, excluding public holidays.
Once your order is dispatched, you will receive a tracking number via email to monitor your package.
Discreet Packaging
Your order will be packaged discreetly, without external branding, to ensure privacy and security.
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
You will receive an order confirmation email immediately after purchase.
Returns & Exchanges
Broken or Wrong Items
If your order arrives damaged or incorrect, please contact us within 7 days of receipt at info@britannia-time.com.
We will provide a replacement or full refund at no additional cost.
100% Satisfaction Guarantee
If you are not satisfied with your purchase for any reason, you can request a full refund within 14 days of receiving your order.
Items must be returned in their original condition and packaging.
Refunds will be processed promptly once the returned item is received.
Delivery Issues
In the rare event of delays or lost shipments, please contact us at info@britannia-time.com.
We will work with FedEx to resolve the issue and ensure your order reaches you safely.