FAQs
Last Updated: November 27, 2025
At Britannia Time, we want every customer to feel confident and excited about their luxury watch purchase. Below are answers to some of the most common questions.
1. What makes Britannia Time watches special?
We carefully source only the highest quality luxury watches from trusted brands and manufacturers. Each timepiece is selected for its craftsmanship, reliability, and timeless design, ensuring that your purchase is a true investment in style and quality.
2. How long does shipping take?
We aim to deliver all orders within 7 business days across the United Kingdom. Business days are Monday to Friday, excluding public holidays. Once your order is dispatched, you will receive a tracking number to monitor your shipment.
3. Do you charge for shipping?
No. Shipping is completely free on all orders.
4. Do you offer a free gift?
Yes! Every order comes with a carefully selected free gift as a token of our appreciation. Your gift will be included in your package and delivered discreetly.
5. What if my watch arrives damaged or incorrect?
If your order arrives broken, defective, or the wrong item, please contact us within 7 days of receiving it at info@britannia-time.com. We will provide a replacement or a full refund at no additional cost.
6. Do you offer a money-back guarantee?
Absolutely. We provide a no questions asked, 100% money-back guarantee if you are not completely satisfied. Simply return your item in its original condition and packaging within 14 days, and we will issue a full refund.
7. How is my order packaged?
All orders are packaged discreetly, without any external branding, to ensure privacy and security during shipping.
8. Can I track my order?
Yes. Once your order is dispatched, you will receive a tracking number via email. You can monitor your shipment in real-time with FedEx tracking.
9. Do you ship internationally?
Currently, we ship within the United Kingdom only. International shipping will be available soon. Delivery times and costs will vary depending on destination.
10. How do I contact Britannia Time?
If you have any questions or concerns, you can reach us at:
Email: info@britannia-time.com